A complete end-user procedure for creating an account, installing the mobile apps, enabling backup, sharing access, and using this private cloud long term.
This portal gives approved users access to a private Synology NAS backup system.
Your files are stored on the assigned Synology NAS, not on a generic third-party cloud account.
Use Synology Photos to automatically back up pictures and videos from your phone or tablet.
Use this portal or Synology Drive to upload, download, organize, and restore documents.
Create your private backup account in less than one minute.
Go to the website link provided by the administrator or account owner.
From the home page, click Create Account or Create My Private Account.
Use at least 8 characters with uppercase letters, lowercase letters, and numbers. Use a password you can keep safe.
After the account is created, go to the login page and sign in with your new credentials.
Enter your username and password.
If two-step verification is enabled on your DSM account, enter the code from your authenticator app.
Your dashboard provides direct access to Synology Photos, Synology Drive, document backup, and mobile setup instructions.
Install only the official Synology apps from Apple App Store or Google Play.
Install Synology Photos: iPhone/iPad or Android.
Install Synology Drive: iPhone/iPad or Android.
Use the NAS address, domain, DDNS hostname, or QuickConnect ID provided by the administrator, then enter your username and password.
Use Synology Photos to back up new photos and videos automatically.
Log in using your NAS address and account credentials.
Go to the backup settings in the app and enable photo/video backup for your device.
Choose whether to back up photos only or photos and videos. Select whether uploads should happen on Wi-Fi only or also on mobile data.
Allow background activity, notifications, and photo-library access so the app can continue uploading reliably.
Leave the app open during the first upload and confirm that recent photos appear in Synology Photos.
From your dashboard, select Document Backup.
Choose a document, PDF, spreadsheet, image, or other file from your device.
Click Upload and Back Up. After upload, the file appears in your backup list.
Click the Synology Photos card in your dashboard or open the mobile app.
Photos and videos are organized by date, folder, and albums depending on your settings.
Select photos, choose Add to Album, and create or update an album.
Use the dashboard link, mobile app, or desktop client if configured.
Upload, rename, move, search, and download files assigned to your account.
For Windows, macOS, or Ubuntu, install Synology Drive Client if the administrator allows desktop sync.
The page lists the files you previously uploaded.
The selected file downloads back to your device.
Open Synology Photos, select the items you need, and download or share them from the app.
Do not reuse your banking, email, or social media password. Store it in a password manager if possible.
If available, enable two-step verification in DSM for stronger account protection.
Open Synology Photos periodically and confirm that new photos and videos are uploading.
Before deleting files from your phone or computer, confirm they are fully backed up and restorable.
Update Synology Photos, Synology Drive, and your phone operating system to maintain compatibility and security.
Contact the NAS administrator or service provider if login, storage, permissions, backup, or restore functions do not work.
Request an account reset from the administrator. Do not create multiple accounts unless instructed.
Confirm the NAS address/QuickConnect ID, username, password, internet connection, and two-step verification code.
Confirm whether the file was uploaded through the portal, Synology Photos, or Synology Drive, then check the correct app/location.